Frequently Asked Questions
How do I cancel my appointment?
We understand that from time to time - and despite our best intentions, things crop up.
When do I need to arrive for my appointment?
Do I need to disclose my medical information?
How does English Rose use my information? - GDPR Policy
As some of you may be aware as of the 25th May 2018 a new EU legislation called GDPR or GENERAL DATA PROTECTION REGULATION comes into effect. This effects everyone and every person, you as the consumer have rights to your data and what businesses do with it. To know how myself and the team use your data please click on the below button.
In order for us to continue your services at the salon smoothly we need you to check that the information we hold on file is accurate and that you are happy for us to keep it as soon as possible. Without this permission we are forced under the new legislation to delete your client record card and all associated personal data.
If we deleted your record card we would not be able to call or email you about appointments, check your favourite colour or last time you had your legs waxed. What's worse, we could not prove that you have had a patch test for LVL, Spray tanning, Lash extensions, Tinting etc... and this could delay future bookings with new patch tests and new record cards having to be completed and recorded.
Please help us to ensure we can continue pampering you and meeting your data protection needs.
How we collect your data
We collect your data in several ways at English Rose Beauty House Ltd, as detailed below.
What personal data we collect and why
When arriving for your appointment at the salon we will ask you to complete a paper client consultation form. We require the below personal details from you and have given a legal reason why we need these.
Your data is held in digital and paper form at English Rose Beauty House Ltd. Paper copies of consultation forms are stored alphabetically in a locked cupboard that only staff of English Rose Beauty House ltd have access to. Digital information is stored using our Phorest online booking system with cloud based software. This is all password and PIN protected. Only English Rose Beauty House Ltd staff have this password / PIN and certain areas are restricted even further to management only.
Electronic devices at English Rose Beauty House Ltd comprise of a Personal Computer to operate Phorest software, and Apple Iphone all of which are password protected. The Iphone contains client treatment photos from previous treatments with client permission and are not used for any marketing purposes other than agreed by the client in their consultation form. Therapists who take pictures of treatments have to delete them immediately after sharing on social media. Photos do not contain personal details or clients full face. We'd like to share some reviews that you send us via our Phorest System. Only a first name is used on Social Media.
How long we hold your personal data for
We will hold your data for up to 7 years unless you ask us otherwise as we appreciate some clients visit us weekly whereas some may come yearly. In order to continue to provide the client with the best service possible we need these records to see exactly what treatments were performed, reactions, likes, dislikes, patch tests, products used etc.
Third parties
We DO NOT sell or share your personal data with anyone. No other third party including our accountant has any client personal data. Phorest are currently checking and updating all their policies and security in accordance with the GDPR.
Your right to access or changed your mind?
Your data control officer for English Rose Beauty House Ltd is Hayley Bowles. In the event of a breach of personal data you will be contacted by the above mentioned person within 72 hours of discovery. The data Processor at English Rose Beauty House Ltd is PHOREST.
You have the right to be forgotten. If at anytime you no longer wish to be on English Rose Beauty House's database that's no problem, simply send an email to Hayley at info@englishrosebeautyhouse.co.uk and I will personally remove your digital file and then cross shred your paper file and ensure if you opted onto our mailing list that this is also removed.
You have the right to access your personal data that English Rose Beauty House Ltd holds and the right to rectification if it is incomplete, incorrect or out of date.
You also have the right to Data portability if you wish us to transfer some personal data maybe patch test results if you a moving towns to another salon.
You also have the right to object to processing and direct marketing. Your data can remain in one place but not used.
Is there an age restriction policy in place?
Will my treatment cost ever change?
Salon Etiquette
I've forgotten the aftercare information I was given, what should I do?